Sunglass Hub in UK
CONTACT US
Choose the easiest way for you from the options below.
Phone No. : +44 7441 429183
Email I'd: info@sunglasshub.uk
Visit Us: "Sunglass Hub" is a trading name of Sunglass Hub, 483 Green Lanes, London, N13 4BS
DELIVERY
DELIVERY OF YOUR ORDER
FREE DELIVERY - FOR ORDERS OVER £80
At "Sunglass Hub", you get free secure delivery and we usually get your new sunglasses to you the next working day (for orders £150 and up) when you order before 1:00 PM. However, please note that orders can sometimes be slightly delayed (for example, with the current COVID-19 situation). So, delivery may take 2-3 working days in such circumstances.
ROYAL MAIL FREE RECORDED DELIVERY AND FREE STANDARD FIRST CLASS DELIVERY
Orders will be sent using Mail and may require a signature. It's not a guaranteed next day service, but most items are delivered the following day and within three days. Mail will also deliver to residential addresses on a Saturday.
INTERNATIONAL DELIVERIES
We will deliver to most countries and we have a dedicated team of international staff ready to help you with your order. Most international orders arrive very quickly.
The courier costs to some remote places can be high, and in some cases we may have to make a charge. We will contact you straight away if we think there could be a problem with the delivery. Some international deliveries are subject to duties and taxes.
Since the UK has now left the European Union, this also applies to EU countries.
HOW TO RETURN
FREE RETURNS, 90-DAY RETURNS AND REFUNDS
Your order should come with a free returns postage label and form. Don’t worry if you can’t find either, simply download them below.
Before sending anything back, why not let us help you first. Simply call us on +44 7441 429183 (9:00 AM to 5:00 PM, Monday to Friday) or email us at info@sunglasshub.uk, and we can discuss what you need.
Alternately email us at info@sunglasshub.uk, leaving your number, and we’ll call you back.
Don’t forget delivery and returns are free on exchanges too.
90-DAY RETURNS
If you are unsatisfied for any reason, you have 90 days to return your order. To return an item, products must be in the same condition we sent them to you. Products must be unworn and in their original case and box.
FREE RETURN LABEL
A free return label is included with your order. If you have lost it and live in the UK, you can print a new one from the Mail.
FREE RETURNS FORM
Your returns form is needed to help us process your return as quickly as possible. This is included with your order as part of the dispatch note.
REFUNDS
We aim to process refunds within seven days of receiving your return. Once we have received your return we will send you an email.
To ensure you won’t need to return anything, contact us first and we can help offer product and style advice. Email us at info@sunglasshub.uk
ARE THEY AUTHENTIC?
Everything we sell comes direct from the brands themselves. We have contracts and licences in place to agree to uphold the values of the brand and present it following brand guidelines.
We never buy from anywhere else. Occasionally we have an end of line product or an exclusive - we get these through our strong relationships with the brands. Some sites, such as Oakley and Ray-Ban will have us listed as an authorised dealer.
All the products come with a warranty of between one and two years. We have absolutely nothing to hide and will help you if you need any questions answering.
BUYING PRESCRIPTION SUNGLASSES
We are pleased to offer the best in designer eyewear with a prescription lens. 41% of our designer sunglasses are available with a prescription lens. And we're part of the MyOptique Group of eyewear companies so we have a UK laboratory with fully-qualified opticians who make prescription glasses and sunglasses lenses every day.
Oakley will make their prescription sunglasses in their own labs. So, you get the same lens technology of the world's best eyewear brands but with your prescription added.
Just click the 'Add Prescription' button on the product page to begin.
You'll find an easy-to-follow, step-by-step process.
If you don't have your prescription to hand, you have the option to still complete placing your order and to send in your prescription later.
OUR PRICE MATCH POLICY
At "Sunglass Hub" you will find the world’s favourite sunglasses at among the lowest prices.
But should you find a better price somewhere else, we’ll happily match that price with our Price Match Guarantee - up to 14 days after your purchase.
If you would like to match a price please contact our customer service on +44 7441 429183 or email a link to info@sunglasshub.uk
HOW TO PRICE MATCH
We ask the price match is made on a like-for-like basis:
A genuine, new product from an approved supplier (not Ebay or Amazon)
Is in stock in the UK and ready to be sent the same day
Identical to the model on our site
The matched site offers free delivery and returns
Is not a prescription order
Is not in the 'sale' section of the other website
There is no discount code or similar promotion attached to the product
However, if you have any questions regarding a Price Match please get in touch, we'd be happy to help.
Call customer service on +44 7441 429183
Email info@sunglasshub.uk
SAFE AND SECURE
We know that the most important thing when you buy from us is that your details are safe. We want you to feel comfortable with every click and confident when it comes to payment. That’s why we use the very latest 256 bit SSL encryption and authentication.
Most people worry about internet fraud but the worry is greater than the actual occurrence. We want you to feel entirely confident using our website, that our website is trustworthy and your details will be safe.
Our 256 bit SSL encrypts any information that goes between us and you. The encryption process scrambles all the information sent so that only we can decode it with our unique key. The greater the SSL, the greater the size of the key needed to decode it – it’s like having a longer password – and the 256 bit SSL that we use is the best available.
Every time you send us some information a unique key is created that only we can decode, so you can be sure that only Sunglass Hub in the UK receives any information that you send. Thawte also authenticates our site so you can be confident that when you visit us, you are visiting Sunglass Hub in the UK.
COOKIES
WHAT IS A COOKIE?
A 'cookie' is a small amount of data that our computers temporarily transfer to your computer when you visit us. A 'cookie' itself does not contain or collect information but helps web browsers remember where you have been and remember your choices, so, for example, a 'cookie' is the reason your sunglasses are still there when you come back to your basket. You need them activated to shop with any website.
Our cookies stay on your computer for 30 days.
CAN I DISABLE COOKIES?
You can alter the settings on your computer to disable these cookies, or only have them stored only with your consent.
OTHER ADVERTISING
If you are visiting a website you may see an advert for your recently viewed "Sunglass Hub" products or an advert from us. This information about how you shop is taken all from the cookies stored when you browse our site. It’s not personal information that has been passed on by our site. You can usually allow, block or require a prompt message for such cookies.
PRIVACY POLICY
Sunglass Hub in the UK (we or us). Our registered office is at Sunglass Hub, 483 Green Lanes, London, N13 4BS
Our contact details are: info@sunglasshub.uk. Our Data Protection Officer can be contacted on: info@sunglasshub.uk.
WHAT IS THE PURPOSE OF THIS DOCUMENT?
1.1- We are committed to protecting and respecting your privacy. This privacy notice sets out the basis on which any personal data we collect about users of our website at www.sunglasshub.uk (our site) and how that information will be processed by us.
1.2- This privacy notice applies to: visitors to our site who do not register as well as those who do; any customers that purchase our goods and/or services from us via our site or otherwise; and all individual contractors and service providers who provide services to our business (you).
1.3- We are a data controller. This means that we are responsible for deciding how we hold and use personal information about you, and for explaining this clearly to you.
1.4- We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the using the details set out above.
1.5- Please read this privacy notice carefully to understand what we do with your information and what rights you have about our activities.
1.6- Our site is not intended for children and we do not knowingly collect data relating to children.
WHAT IS PERSONAL DATA AND OUR LAWFUL BASIS FOR PROCESSING
2.1- Personal data, or personal information, means any information relating to an individual from which that person can be identified. There are special categories of more sensitive personal information which require a higher level of protection (see further at section 3.4 below).
2.2- We will only use your information when the law allows us to. Our principle lawful basis for processing is set out in the table below. However, some of our grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
2.3- We may only rely on our legitimate interests (or those of a third party) to process your information, if your interests and fundamental rights do not override those interests. Where we rely on legitimate interests for our processing, we have set out the relevant interests, below.
2.4- If you are a private individual, we will get your consent before sending third party direct marketing communications to you. You have the right to withdraw consent to marketing at anytime by contacting us.
2.5- We will only use your information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
2.6- Please note that we may process your information without your knowledge or consent where this is required or permitted by law.
2.7- Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
DATA WE COLLECT ABOUT YOU
3.1- Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
3.2- We may collect, use, store and transfer kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, last name, username or similar identifier, and may also include marital status, title, date of birth, photograph and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Transaction Data includes details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences, how you interact with our digital marketing we collect data to track the pages that you accessed via our website or whether you have opened our emails (emails contain tracking pixels or plug-ins), the date, time and location you accessed the information, your search queries, information on your device (hardware model, operating system version, unique device identifiers, Internet protocol address, hardware settings, browser type, browser language), the date and time of your request and referral URL.
We do not collect financial data - when placing an order you are redirected to a third party service provider who deals with the payment process.
3.3- We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used according to this privacy policy.
3.4- We also collect the following Special Categories of Personal Data about you:
Health Data in relation to your glasses prescription.
Ophthalmic Prescription Data.
We use this to complete the contract between us and with your explicit consent.
HOW IS YOUR PERSONAL DATA COLLECTED?
4.1- We use different methods to collect data from and about you, including through:
4.2- Direct interactions. You may give us your Identity and Contact by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
2.1 - apply for our products or services;
2.2 - create an account on our website;
2.3 - subscribe to our service or publications;
2.4 - request marketing to be sent to you;
2.5 - enter a competition, promotion or survey; or
2.6 - give us feedback, make a complaint or contact us.
4.3- Automated technologies or interactions. As you interact with our website and our marketing emails, we will automatically collect Usage and Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, embedded pixels or plug-ins, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see section 10, below, for further details.
4.5- Third parties or publicly available sources. We may receive personal data about you from various third parties, such as:
5.1 - Technical Data from the following parties:
(a) analytics providers such as Google based outside the EU;
(b) advertising networks
(c) search information providers
5.2 - Identity and Contact Data from data brokers or aggregators
FAQ
WHAT ARE YOUR TERMS AND CONDITIONS?
For all the legal stuff about ordering with us please see our Terms and Conditions.
ARE YOUR SUNGLASSES AUTHENTIC?
We are an authorised dealer for every brand and we buy all our products straight from the manufacturers. We are a Ray-Ban Certified Dealer, and listed on the Oakley website, among others, as a stockist too. It’s our relationships with our manufacturers that means we are able to bring you the best in the sunglasses industry.
All the products come with a warranty (of one or two years depending on the brand). We have absolutely nothing to hide and will help you with any concerns you may have.
WHAT IS YOUR RETURNS POLICY?
We have a 30-days return policy, so you can return any unwanted sunglasses up to a month later. This period starts from the day after day you received the goods. The goods must be in the same condition that we sent them out to you.
If you wish to cancel your order, the easiest method is to email info@sunglasshub.uk.. You can also cancel in writing and we will accept cancellation requests over the phone.
IS PAYMENT SECURE?
Very secure. In fact we use the best internet security available from Thawte. All your details are encrypted using the best SSL 256-bit security encryption at every stage of your order. Furthermore we won’t see any of your card details so you can rest assured that when you enter these it is not shared with anyone. Not even us. Check for the https://www.sunglasshub.uk in the web browser and look for the locked padlock symbol alongside the web page address. You can shop with confidence.
HOW DO I KNOW IF THE SUNGLASSES ARE IN STOCK?
We hold all our website stock, so we can offer our next-day delivery service. Our website will show that the sunglasses you want are in stock and ready to be sent. If an item is out of stock you will be alerted on screen before you place your order.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Your information is kept private and we don't have access to any payment information except for the order value and addresses you enter when ordering. You are free to unsubscribe from these messages at anytime. Click here for full details about how we use your information.
HAVE YOU RECEIVED MY RETURN?
As soon as we receive your return we’ll send you an email. If you feel it has been a little longer than you'd expect then please call our Customer Services team on +44 7441 429183 and we will be happy to help.
WILL I BE FULLY REFUNDED?
Yes. We don't charge a restocking fee. And we don't charge for any delivery costs in getting the sunglasses to you if you do decide to return them. We only ask that they are returned in the same condition they were sent to you. Your refund should show in your account within seven working days.
WHAT SIZE SHOULD I CHOOSE?
We have a lot of sunglasses and what size you should choose depends on your needs. However, most of our customers are well suited to the middle-size where there are three options but if you have any more questions please get in touch on +44 7441 429183 and we’ll be happy to help you.
I WANT SUNGLASSES FOR SOMEONE ELSE. WHAT SHOULD I CHOOSE?
Sunglasses make a great gift and our free delivery, free returns and 30-day returns means buying for someone else is risk- free. We can help you find the right frame for whoever you are buying for, if you are buying for an occasion or sport, or if you cannot decide between two or three frames for yourself. Get in touch with us and speak to one of our customer services team. You can also visit the site for in-depth information about face shapes.
DO YOU INSPECT PRODUCTS BEFORE THEY ARE SHIPPED?
We always check all our sunglasses before they leave. Our staff check the lenses, hinges, nose pads absolutely everything and will ‘sign off’ each pair to make sure they are in perfect condition before leaving us.
WHERE IS MY ORDER?
All UK orders are shipped either through Royal Mail or via a courier. Tracking information will be sent as soon as your order is shipped. Please be aware that first class delivery is not a guaranteed next day delivery service, although well over 90% of first class mail is delivered the next working day.
WHAT IF I THINK THERE IS A FAULT WITH MY PRODUCT?
We hope we never send out a faulty product because we make sure all our sunglasses are in top condition before they leave home. But if you think there is a problem please email us at info@sunglasshub.uk or call us on +44 7441 429183 and we will rectify the problem quickly.
TERMS AND CONDITIONS
The contract between us
"Sunglass Hub" is a trading name of Sunglass Hub, 483 Green Lanes, London, N13 4BS. A contract between us and the customer will only be formed when goods are dispatched. When goods are dispatched, this brings into existence a legally binding contract between us. We do not have to accept payments and can choose to cancel orders at any point before dispatch.
Price
2.1 The prices payable for goods that you order are as set out on our website and include VAT, currently set at 20%
2.2 You maybe required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out on our website. If your address is in a remote location, we will contact you with shipping options before your order is shipped if necessary.
2.3 Member countries of the EU, and any other eligible countries, states or territories are obliged to pay the UK VAT rate on their purchases.
2.4 Prices are set at GB Pound Sterling rates, prices in other currencies will therefore fluctuate relative to the exchange rate against the website price in GBP.
Right for you to cancel your contract
3.1 According to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014 you have the right to cancel within fourteen working days for most goods and services. This period runs from the day the contract was concluded for services, and from the day after day of delivery for goods.
3.2 Further to these statutory regulations we offer the right to return goods within 30 days.
3.3 If you wish to cancel your order, the easiest method is to email info@sunglasshub.uk You can also cancel in writing (the address is below) and we will accept cancellation requests over the phone.
3.4 If you have received the goods before you cancel your contract please fill out the returns form here Easy Returns or notify us at info@sunglasshub.uk You must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
3.5 Once you have notified us that you are cancelling your contract, any sum debited to us from your original method of payment will be re-credited to your account as soon as possible and in any event within 14 days of notification PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
3.6 If the goods are not returned in the condition they were sent we reserve the right to charge the cost of recovering the goods directly to you.
3.7 When returning products to us, we recommend that sunglasses are returned in the packaging in which they were received. If they are damaged in transit it is the responsibility of the customer to claim back all costs from the company to which the sunglasses were returned. We reserve the right to return damaged products that have been damaged in transit to us. Sunglasses must also be returned with/in any branded material that they are received in, e.g. cases, boxes and with the warranty and cloth (if applicable). Please DO NOT SEND IN JIFFY ENVELOPES or wrapped in paper, this will not protect them in transit.
3.8 All goods must be returned according to our returns policy which can be found on the Returns page.
3.9 "Sunglass Hub" offers a free returns option, however if you choose to use a paid service return postage cannot be refunded. In the event of a product return from a UK VAT exempt country, state or territory the customer will be responsible for any taxes and surcharges incurred and will have to pay these at the time of shipping, and prior to receipt of goods by "Sunglass Hub".
3.10 A restocking fee may be applicable to returned products.
3.11 Goods made to the customer's own specification such as custom-made prescription sunglasses, lenses, spectacles and Custom Oakley products are not returnable.
Please see sections 17 and 18 for prescription eyewear terms and conditions.
Cancellation by us
4.1 We reserve the right to cancel the contract between us if:
4.2 We have insufficient stock to deliver the goods you have ordered;
4.3 We do not deliver to your area; or
4.4 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
4.5 Payment/delivery details could not be verified, or the order is considered fraudulent.
4.6 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us via original method of payment or cheque as soon as possible but in any event within 14 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Delivery of goods to you
5.1 Most goods will require a signature on delivery, therefore if you are not available for delivery you may need to contact the delivery company to re-organise delivery or to collect the goods from a depot if convenient.
5.2 Deliveries will be made to the given delivery address, the address given will be the address to which the goods are sent. For any amendments to the delivery address, we must be notified by email before the processing of your order.
5.3 Order values of £80 and over will be shipped using UPS. Order values of less than £80 of be sent using a Royal Mail service. We aim for delivery of all mainland UK orders within 1 working day (non-mainland deliveries usually take 1-3 working days) but delivery may take longer in exceptional circumstances. International delivery times vary, but must be received between 4 and 12 days. For UK deliveries goods cannot be classified as missing in the post until 15 working days have passed since the day of posting. We cannot take any action during this period, but will immediately make enquiries and re-send orders if delivery hasn't been made following the 15 working day period.
5.4 International orders are usually delivered within a week but can take up to 28 days due to delays at customs. Most orders require a signature. If 28 days or more have passed and your order has not been received, please contact us to inform us of the delay. We then have to launch an international track and enquiry, as soon as we have the results we can resend or refund.
5.5 We cannot be held responsible for failed deliveries, either due to an incorrect address or unavailability of a signature on delivery. If goods are returned to us for these reasons we can re-charge for postage and handling, or deduct the cost if a refund is requested.
5.6 Upon delivery of your order you will become the owner of the goods, they will be held at your own risk and we cannot be held liable for their loss or destruction.
5.7 If an item is delivered to you and has been damaged in transit, please ensure that you sign for the goods as “damaged” or “unchecked”. Please then contact us and we will explain the procedure, the goods must be held until we have notified the delivery company. Alternatively please refuse the delivery.
5.8 All orders are sent with duties and taxes to be paid by the recipient. Duties will be assessed by the importing country based on current laws governing imports. In the event of a product return from a UK VAT exempt country, state or territory the customer will be responsible for any taxes and surcharges incurred and will have to pay these prior to receipt by "Sunglass Hub".
Liability
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem immediately, by email, phone, or in writing at our contact address, and in any case within 10 working days of the delivery of the goods in question. Therefore if the goods ordered are a gift it is advisable to check the contents immediately. If items have been damaged in transit we must be notified as soon as possible.
6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us, by email or in writing at our contact address, of the problem within 40 days of the date on which you ordered the goods. If you notify a problem under this condition, our only obligation will be, at your option:
6.3 To make good any shortage or non-delivery;
6.4 To replace or repair any goods that are damaged or defective; or
6.5 To refund to you the amount paid by you for the goods in question in whatever way we choose.
6.6 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2 above.
6.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.8 Notwithstanding the previous, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in anyway to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
6.9 (Translations into International Language) While every effort is made to ensure translated material (including the terms set out herein) is accurate, in the event of any discrepancy, conflict or inconsistency with the English language version, the English language version shall be deemed the standard and will prevail.
Payments
7.1 Payments can be made through credit/debit card using RBSWorldPay, Google Checkout, or PayPal via a requested payment invoice.
7.2 Debit and credit card payments will be subject to AVS checks, if payments are not confirmed by the card issuer or fail these checks, dispatch may be delayed. It is therefore imperative that billing details are accurately entered.
7.3 All payments are checked before dispatch, dispatch can occasionally be delayed if/when payments are investigated further.
7.4 Where payment details are different to the billing address the order may be subject to enhanced security checks which can occasionally slow down dispatch.
Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at:
"Sunglass Hub"
Sunglass Hub, 483 Green Lanes, London, N13 4BS
UK
Or by emailing info@sunglasshub.uk you must include your name, order number, transaction id and date of order, and all notices from us to you may be displayed on our website from to time.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
Governing law
The contract between us shall be governed by and interpreted according to English law and the English courts shall have jurisdiction to resolve any disputes between us.
Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
Email Communication
By ordering from "Sunglass Hub", signing up for a newsletter, or an introductory offer you opt in to our email communication. Our occasional marketing email can be stopped simply by clicking the unsubscribe link on the bottom of any email.
Exclusions
Certain brands and products maybe excluded from the standard terms and conditions. We will state this where appropriate. Oakley now have an extended 14 day right to return.
Prescription Glasses and Sunglasses - General Terms
Prescription orders are customised for you. They may usually take up to 7 working days, however during the current covid-19 climate some prescription orders could take up to 4 weeks to be dispatched.
You cannot return the product for an exchange or refund.
Images are for representation purposes only and the fitting room is for style only, not sizing.
Designer Brands offering a prescription service include Maui Jim, Oakley, Bolle, Serengeti. Any other sunglasses prescriptions lenses will be generic lenses.
Lenses supplied in the prescription sunglasses or glasses will be a generic lens (except the brands mentioned above) and not the brand's own lens.
Ray-Ban does not supply prescription lenses so we use the best possible option. Our lens colours are matched as closely to the original sunglasses as possible.
Prescription lenses will not have the brand logo on the lens like normal sunglasses.
By submitting your order for prescription glasses or sunglasses to Sunglasses Shop you confirm:
- You are aged 16 or over and are not registered blind or partially sighted.
- You are in possession of a written prescription for your spectacles or sunglasses that has been given to you by a suitably qualified person in the last 24 months (or 12 months if you are aged 70 or over).
- You will supply accurate details of your current prescription (including any notes on the prescription) when requested.
Prescription Glasses and Sunglasses - Limitations of Supply
On the advice of our Dispensing Opticians, we have absolute discretion in accepting any order. If considered necessary or appropriate before an order is accepted, our Dispensing Opticians have absolute discretion:
- To contact you to discuss your order and provide advice.
- To request that you send us a copy of your written prescription.
- To contact directly, or request that you contact, the optician who provided your prescription to verify and/or discuss your prescription.
- To request that you obtain your papillary distance measurement from your optician.
- To request that you obtain a new written prescription from your optician.
Promotional Offers
- An offer cannot be used in conjunction with any other offers, unless stated.
- Sunglass Hub in the UK reserves the right to change any offer at anytime without prior notice.
- Offer applies between the dates stated (where applicable) only at sunglasses-shop.co.uk and sunglassesshop.com. Where applicable details will be available on the offer media or at checkout.
- Not valid for cash or cash equivalent.
- No adjustments on previous purchases
- Some offers maybe subject to a minimum spend. Where applicable details will be available on the offer media or at checkout.
-Email communication is intended only for the addressee(s) named in the email. Views expressed in any email maybe those of the sender and do not necessarily reflect those of this organisation. If you are not the intended recipient of disclosure, copying, distribution or any other act taken in reliance on this maybe prohibited and maybe unlawful. The sender does not warrant that any attachments are free from viruses or other defects and does not accept liability for any losses resulting from any infected email transmissions. You are receiving newsletters because you have subscribed to receive newsletters and exclusive offers you can unsubscribe at the bottom of the email.
Sunglasses Shop Vouchers and Third Party Vouchers
20.1 Vouchers are bound by the "Sunglass Hub" terms of sale, unless stated below.
20.2 Vouchers cannot be used with any other promotional code discount.
20.3 Not valid for cash or cash equivalent. Vouchers must be used online or in store.
20.4 No adjustments on previous purchases.
20.5 Voucher is for single use only.
20.6 No change or credit on unredeemed values. "Sunglass Hub" will not give credit or cash equivalent for any unused part of a voucher.
20.7 No refunds on expired vouchers (where applicable) and any other refunds will be entirely at the discretion of "Sunglass Hub".
20.8 Third Party Vouchers (such as Groupon vouchers) may be subject to additional terms, which will be detailed at the time of purchasing the voucher and on our site.
Price Match Guarantee
21.1 Price Match Guarantee cannot be used in conjunction with any other offer, promotion or discount.
21.2 We price match on a service comparison basis so:
-The product must be in stock (not 'in stock' but then ordered in from a manufacturer), in the UK and ready to send
-Be sold by a genuine dealer, which is recognised as such by the brands and manufacturers
21.3 We will not price match auction sites, such as Ebay.
21.4 Final discretion on a price match rests with "Sunglass Hub"
If you feel you have a valid price match query please contact us with details of the site and price.
PAYMENT OPTIONS
So you can be totally confident in your purchase we use the very latest SSL online encryption security.
Payments can be made using a credit/debit card through Stripe.
Just choose your preferred option at the checkout Easy.
